Privacy Policy

Taj Way Cabs is committed to ensuring that your privacy is protected. If you provide unique identifying information, such as name, address, and other information to us, such information may be used for internal record keeping, various statistical and other purposes.

If you visit our site by "clicking-through" from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the website from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information.

Taj Way Cabs would like to know the feedback of the Users for improving its services. Taj Way Cabs has the right to contact the User for their feedback on various services taken by them. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time.

Taj Way Cabs will not sell, trade, or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). We will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to. When you register with us, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you. From time to time, we may contact you for market research purposes. We may contact you by email, phone, fax, or mail.

We may change this policy from time to time by updating this section. You should check this section from time to time to keep yourself updated with the latest policy. This policy is effective from 1st April 2020.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use Of Cookies

Cookies help us provide you better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies thought your browser setting, this may prevent you from taking full advantage of the website.

General Provisions

You consent with the terms and conditions purchased by any provider/administrator with whom you deal, included, yet not restricted to, for the payment of complete amount when due and with the provider’s rules and restrictions in regards to accessibility and utilization fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such booking(s), and/or in Taj Way Cabs debiting your account for any costs we incur as a result of such violation. No waiver by Taj Way Cabs of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and Taj Way Cabs during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Gurugram(Haryana), India. The arbitration proceedings shall be in the English or Hindi language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the territory of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Gurugram(Haryana), India.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page or may call at +91 9999955712. or email us on info@tajwaycabs.com

Wallet Usage Policy

Maximum upto 20 percent of current wallet amount can be used per booking. Wallet amount will be valid for 180 days.

Booking Policy

While booking the cab, or using any services offered at www.TajWayCabs.com the following rules apply:

• A booking can be done, for a maximum of 180 days before the trip start date. On the other hand, booking can be done for a minimum of 5 hours before the trip starts time.
• Booking can be done through our website at www.TajWayCabs.com, through our mobile app or call us at +91 999 995 5712, or What's App us on +91 9999955712.
• To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
• A customer can generate an online request without paying advance as well, but the order confirmation will remain subject to Taj Way Cabs giving approval for waiving advance payment requirements.
• For every confirmed booking, a car will be allotted at least 6 hours before the trip (2 hours for outstation One-Way). The customer will get an email and/or SMS confirmation with the car and driver details after the allotment.
• Customers should carry a printout of the booking voucher or the booking confirmation SMS for identification.

Note.

Due to the accident/break down of the vehicle, the company is responsible to provide an alternative vehicle or else will refund the amount if booking is canceled. Taj Way Cabs doesn't make any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of the cabs of Taj Way Cabs shall not be subject to any compensation.

In case of a no-show by the customer or no intimation about the change of time/date of the booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.

The company will provide immediate replacement with the same car if there is no-show by the driver at the scheduled departure. Hence, we will refund the advance amount if we are unable to find the replacement.

For booking modifications, the following rules will apply:

• You can modify the start and/or end date (pre-pone or post-pone) for booking without any modification fee (subject to availability of the vehicle) up to 24 hours or more before the original pickup time.
• All modification requests should be communicated to us via a phone call to 9999955712, What's App on 9999955712, or a mail to info@TajWayCabs.com, and we will revert with the response through email, Call, What's App, or SMS.
• Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of Taj Way Cabs.

Collecting and Using Your Personal Data

• Types of Data Collected

  • Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • City

  • Usage Data: Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  • When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:

    • The type of mobile device You use
    • Your mobile device unique ID
    • The IP address of Your mobile device
    • Your mobile operating system
    • The type of mobile Internet browser You use
    • Unique device identifiers and other diagnostic data

  • We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

  • You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

  • Information Collected while Using the Application

    While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

    • Information regarding your location
    • Pictures and other information from your Device's camera and photo library

    We use this information to provide features of Our Service, to improve and customise Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

    You can enable or disable access to this information at any time, through Your Device settings.

  • Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to monitor the usage of our Service.
    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
    • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
    • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    • To manage Your requests: To attend and manage Your requests to Us.
    • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

  • We may share Your personal information in the following situations:

    • With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.

    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

    • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

    • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

    • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

  • Retention of Your Personal Data: The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

  • Transfer of Your Personal Data: Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

  • Delete Your Personal Data: You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

  • If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as:

    • Your name
    • Your email address
    • Your activities
    • Your contact list associated with that account

  Disclosure of Your Personal Data

  • Business Transactions

  If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

  • Law enforcement

  Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

  • Other legal requirements

  The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security

  Children's Privacy

  Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

  If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

  Changes to this Privacy Policy

  We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  Remaining Payments After Advance Or Payment At Trip Completion

  • After paying the advance amount, the remaining amount for the trip is always paid to the driver. The remaining amount shall be paid to the driver during and at the end of the trip. All payments done to the driver during the ride will be subject to adjustment against the final bill. Please call Taj Way Cabs at 9999955712 or What's App at 9999955712 for any clarifications on billing or other things before/during/end of the trip.
  • The value of the cash payment to the driver/vendor will be the total cost plus service tax minus the advance payment (if any). The final payment shall always be in cash as the driver might not be able to charge on card and will not accept cheque payments.
  • In case the final amount is less than the advance booking deposit (if any), Taj Way Cabs will refund the excess amount back to the customer after confirming with the driver/operator. This refund is made within 5-7 working days after the completion of the trip.

  Cancellation And Refund Policy/Rules

  • All the cancellation requests should be done via a phone call to 9999955712 or What's App at 9999955712 or through email at info@tajwaycabs.com.
  • In case the booking is canceled more than 24 hours before the pick-up time, 100% of the advance deposit will be refunded.
  • The complete payment would be deducted as penalty if the booking is canceled within 24 hrs before the pickup time.
  • In case the cancellation is done from Taj Way Cabs’ end due to unavoidable reasons, 100% of the advance amount will be refunded.

  Refunds Rule

  All refund requests are processed within 5-7 business days, and payments are always done via the original source of payment for booking the cab. SMS are not taken into consideration and refund request are done through Whatsapp.